Brief Agenda

September 10, 2026

09:00 am

09:00

09:25

Register, grab a coffee, and catch up with familiar faces while meeting new ones.

09:25

09:30

Conference Chair’s Welcome Remarks

Steve Mott

Chairperson

Session 1 : Cost, Margins & Payments Economics

09:30

10:30

Beyond Acceptance: Optimizing Every Dollar That Moves Through Retail

Where are retailers losing the most value in the payment journey?
How can payment orchestration improve cost, performance & resilience?
Are multiple PSPs creating flexibility—or unnecessary complexity?
How do retailers gain real-time visibility across every payment?
Can AI optimize authorization, routing & payment operations?
How do retailers reduce reconciliation and settlement friction?
What payment experiences drive both conversion and loyalty?
How should retailers prepare for Pay by Bank, wallets & new payment methods?

Tom Hutchison

Wally's Wine & Spirits

Vinay Kumar

Northern Trust

Senior Executive

Available for Retailer

Senior Executive

Ayden

Jim Okamura

McMillanDoolittle (Moderator)

10:00 am

10:30

10:35

Stage Reset

Session 2 : Optimizing Checkout Experience

10:35

11:35

Panel 2: The Checkout Moment — Building Unified, Omnichannel Experiences That Convert

Where are retailers still losing customers at the moment of payment?
How do retailers deliver a seamless checkout across every channel?
Can payment orchestration become the engine of modern checkout?
How is AI optimizing payment performance and conversion?
Can identity reduce friction without compromising security?
How should retailers balance payment choice with checkout simplicity?
Which innovations are delivering measurable improvements in checkout performance?
What will define the future of intelligent checkout?

Courtney Bloomer

Lowe's

Kendall Green

The Vitamin Shoppe

Meghan Walls

IXOPAY

Steve Mott

Chairperson (Moderator)

11:00 am

11:35

11:40

Stage Reset

Session 3 : Agentic Commerce: Use Cases & ROI

11:40

12:00

The AI-Powered Retailer: Personalization at the Speed of Commerce

How is AI transforming customer expectations?
What separates personalization from true customer intelligence?
Where is AI creating measurable business value today?
How do retailers scale personalization responsibly?
How can predictive AI anticipate customer needs in real time?
What's next for AI-powered commerce?

Bhavya Awasthy

Walmart

12:00

13:00

Panel 3: Agentic Commerce, Real-Time Intelligence at the Point of Payment

What will define the era of agentic commerce?
How are AI agents reshaping payment decision-making?
Can AI outperform traditional payment optimization models?
How do retailers unlock real-time intelligence across the payment journey?
Can AI simultaneously improve conversion, fraud prevention & profitability?
What infrastructure is needed to support intelligent commerce at scale?
How much autonomy should retailers give AI?
Which use cases are proving ROI today?
How should organizations prepare for AI-native commerce?
What will the next generation of retail payments look like?

Sara Hibbard

Amazon

Aniruddh Vijaivargiya

Walmart

Jayant Kumawat

PepsiCo

Alex Godoy

Airwallex

Patricia Partelow

EY (Moderator)

13:00

14:00

Networking Lunch/ Pre-Arranged Meetings (60 mins)

14:00

Session 4 : AAI, Personalization & Payments

14:00

14:50

Panel 4: The Future of Intelligent Commerce: AI, Personalization & Payments

How is AI redefining customer experiences at the point of payment?
Can payment data become the next frontier of personalization?
How do retailers deliver contextual payment experiences in real time?
When does payment choice increase conversion—and when does it create friction?
How can AI optimize payment performance, loyalty & customer lifetime value?
What role will agentic AI play in the future of commerce?
How do retailers personalize responsibly while maintaining customer trust?
What will define the next generation of intelligent commerce?

Carly Lee

Circle K

Sneha Chitte

Wayfair

Senior Executives

Available for Retailer

Senior Executives

Available for for Fintech Company

David Jackson

Marketcy (Moderator)

14:50

14:55

Stage Reset

Session 5 : Balancing Risk, Fraud & CX

14:55

15:40

Panel 5: Trust at Checkout: Balancing Fraud, Security & Customer Experience

Where are retailers most vulnerable to fraud across online, in-store, and omnichannel journeys today?
How are fraud patterns evolving with wallets, BNPL, and real-time payments?
Where are retailers losing more revenue today—fraud or false declines?
How can retailers reduce fraud without adding friction at checkout?
What role does real-time data and decisioning play in improving approval rates and reducing risk?
How should retailers rethink identity and authentication for a seamless customer experience?
How are leading retailers balancing compliance requirements with speed and conversion?
What practical steps can retailers take today to strengthen trust while protecting revenue?

Scott Benson

Mudbay

Rajiv Sridhar

Airbnb

Senior Executive

Available for Fintech Company

Faizal Yakoob

KPMG (Moderator)

15:00

15:40

15:50

Conference Chair closing remarks

Anton Kornilov

Kernel Acumen Ltd (Chairperson)

15:50

Cheers with Peers – Close the Day with Evening Drinks

Thank you for being part of the summit! See you next year!

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Brief Agenda

September 10, 2026

09:00 am

Session 1 : Cost, Margins & Payments Economics

10:00 am

Session 2 : Optimizing Checkout Experience

11:00 am

Session 3 : Agentic Commerce: Use Cases & ROI

12:00

13:00

14:00

Session 4 : AAI, Personalization & Payments

Session 5 : Balancing Risk, Fraud & CX

15:00

Kinfos Events (UK) Pvt Ltd. (HQ):

Kinfos Events (India) Pvt Ltd.

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