Brief Agenda

September 10, 2026

08:00 am

08:30

09:00

Registration & Morning Networking

09:00 am

09:00

09:05

Conference Chair’s Welcome Remarks

Senior Executive

Chairperson

Session 1 : Cost, Margins & Payments Economics

09:05

10:05

Morning Power-Hour Panel Discussion – Owning the Money Flow: Visibility, Reconciliation & Financial Control in Modern Payments

What is driving retail growth today—and where are retailers seeing the most pressure?
How are changing customer expectations reshaping how retailers think about revenue & experience?
Where are retailers gaining—or losing—margin across the customer journey?
How are digital, in-store, and emerging channels evolving—and what’s working in practice?
What role does the overall purchase journey (not just checkout) play in conversion and retention?
Where are retailers struggling to balance growth, profitability, and customer experience?
What are the biggest blind spots in how retailers measure performance today?
What should retailers prioritise over the next 12–18 months to stay competitive?

Kevin Carroll

RaceTrac

Derek Nicolich

Kate Farms

Ouenda Baaissa

Wally's Wine & Spirits

Jim Okamura

McMillanDoolittle

Senior Executive

Available for Platinum Sponsor

10:00 am

10:05

10:30

Payments Are Broken: Where Retailers Are Losing Revenue Without Realising It

Why “optimised checkout” is still failing—and where conversion is actually being lost?
The uncomfortable truth about payment costs, approval rates, and hidden revenue leakage.
Are more payment options helping—or quietly eroding margin and control?
Why faster, smoother experiences don’t always translate into better financial outcomes?
What retailers must rethink now to stop leakage and turn payments into a true growth driver.

Senior Executives

Available for Title Sponsor

10:30

11:00

Morning Networking Break/ Pre-Arranged Meetings (30 minutes)

11:00 am

11:00

11:50

Panel 2: The Checkout Moment — Building Unified, Omnichannel Experiences That Convert

Where are retailers still losing customers at checkout—and is it UX, infra, or orchestration?
What breaks in consistency across web, mobile, and in-store checkout journeys?
How does backend reliability (latency, failures, routing) directly impact conversion rates?
What does true identity continuity across channels look like in practice?
How are leading retailers bridging online ↔ offline payment journeys seamlessly?
When does adding payment choice improve conversion vs. create friction?
How should retailers balance speed, security, and authentication at checkout?
What role does personalization Splay in optimizing the “moment of payment”?
What does a unified checkout architecture look like at scale?
What should retailers prioritize next to win the checkout moment?

Deb Meyers

Racetrac

Kendall Green

Moderator

Senior Executives

Available for 2 More Retail Brands

Senior Executives

Available for Panel Sponsor

11:50

12:10

Beyond Checkout: Building a Connected Payment Experience

How does the payment journey extend beyond checkout—and why does it matter for trust and retention?
How can richer transaction data improve approvals while reducing disputes?
Where are the biggest gaps in managing post-purchase experiences like refunds and subscriptions?
How can connected payment experiences unlock new growth and customer loyalty?

Senior Executive

Available for Gold Sponsor

12:00

12:10

13:00

Panel 3: Personalization at the Point of Payment — From Experience to Revenue

How is AI reshaping personalization across the full commerce journey—not just discovery?
What does real-time personalization at checkout actually look like today?
How can retailers personalize payment methods based on customer behavior, location, and context?
When does personalization drive conversion vs. create friction or complexity?
How can AI optimize payment routing, retries, and authorization outcomes behind the scenes?
What data is required to enable true end-to-end personalization across channels?
How do you balance personalization with privacy, trust, and compliance?
What does a fully personalized payment experience look like in the next 2–3 years?

Sneha Chitte

Wayfair

Carly Lee

Circle K

Senior Executives

Available for 2 More Retail Brands

Senior Executives

Available for Panel Sponsor

Senior Executive

Moderator

13:00

14:00

Networking Lunch/ Pre-Arranged Meetings (60 mins)

14:00

Session 3 : Agentic Commerce: Use Cases & ROI

14:00

14:50

Panel 4: Agentic Commerce: Real-Time Intelligence at the Point of Payment

What does “agentic AI” actually mean in a retail payments context today?
Where are retailers already using AI in real-time decisioning—and what’s actually working?
How is AI changing the way payment decisions are made at checkout versus traditional rule-based systems?
Can AI meaningfully reduce false declines without increasing fraud risk?
How are retailers using AI to optimise routing, approval rates, and payment performance in real time?
What role does data quality and infrastructure play in enabling effective AI-driven decisions?
How do you balance automation with control when AI is making decisions in the moment?
Where does AI add the most value—conversion, fraud prevention, or cost optimisation?
Are retailers ready to trust AI with real-time payment decisions at scale?
What are the biggest operational or organisational challenges in deploying AI in payments?
How do you measure ROI when implementing AI-driven payment strategies?
Where are retailers overestimating AI—and where is it actually delivering results today?
Looking ahead, what will differentiate retailers who successfully adopt real-time intelligent payments?

Sumandeep Singh

Ford

Sara Hibbard

Amazon

Kiran Hegde

Chewy

Senior Executives

Available for 1 More Retail Brand

Senior Executive

Available for Panel Sponsor

Senior Executive

Moderator

14:50

15:05

From Automation to Autonomy: How AI Is Reshaping Payment Decisions in Real Time

What does real-time, AI-driven decisioning look like in modern retail payments?
How can AI improve approvals, reduce friction, and optimise outcomes at checkout?
Where is AI delivering measurable impact today— and where is it still overhyped?
What does it take to move from rule-based systems to intelligent, adaptive decisioning?
How should retailers approach AI adoption without adding complexity or risk?

Senior Executive

Available for Silver Sponsor

15:00

Session 4 : Balancing Risk, Fraud & CX

15:10

16:00

Panel 5: Securing Payments at Scale: Balancing Risk, Fraud & Customer Experience

Where are retailers most vulnerable to fraud across online, in-store, and omnichannel journeys today?
How are fraud patterns evolving with wallets, BNPL, and real-time payments?
Where are retailers losing more revenue today—fraud or false declines?
How can retailers reduce fraud without adding friction at checkout?
What role does real-time data and decisioning play in improving approval rates and reducing risk?
How should retailers rethink identity and authentication for a seamless customer experience?
How are leading retailers balancing compliance requirements with speed and conversion?
What practical steps can retailers take today to strengthen trust while protecting revenue?

Scott Benson

Mudbay

Levon Sharrow

Patagonia

Rajiv Sridhar

Airbnb

Senior Executives

Available for 1 More Retail Brand

Senior Executive

Available for Panel Sponsor

Senior Executive

Moderator

16:00

16:05

Conference Chair closing remarks

Anton Kornilov

Kernel Acumen Ltd (Chairperson)

16:05 - 17:05

Cheers with Peers – Evening drinks

The End

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Brief Agenda

September 10, 2026

08:00 am

09:00 am

Session 1 : Cost, Margins & Payments Economics

10:00 am

11:00 am

12:00

13:00

14:00

Session 3 : Agentic Commerce: Use Cases & ROI

15:00

Session 4 : Balancing Risk, Fraud & CX

16:00

Kinfos Events (UK) Pvt Ltd. (HQ):

Kinfos Events (India) Pvt Ltd.

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