About the Event
Agentic Automation in Finance – Stockholm, Sweden
As the financial services industry undergoes a profound transformation, Agentic Automation is leading the way, redefining operations, customer experiences, and innovation across European banking, insurance, payments, and capital markets.
Building on the success of our previous global editions, we now bring this conversation to Stockholm, Sweden, a leading hub for digital innovation and financial technology in Europe. This summit offers a unique platform for senior leaders across the European financial sector to explore how agentic AI–driven automation is accelerating efficiency, enabling autonomous decision-making, enhancing personalization, and driving sustainable growth, all while navigating evolving regulatory and ethical frameworks.
What is Agentic AI?
Agentic AI refers to advanced artificial intelligence systems capable of autonomously making decisions, orchestrating workflows, and taking goal-driven actions across an organization. Unlike traditional automation or AI that requires human intervention for guidance, agentic AI can assess situations, prioritize tasks, and execute complex processes across multiple systems.
In financial institutions, agentic AI enables banks, and insurers to automate end-to-end operations, enhance risk management, deliver hyper-personalized customer experiences, and drive scalable, compliant, and intelligent decision-making - all while reducing operational friction and accelerating business outcomes.
What is Automation?
Automation refers to the use of technology to perform repetitive, rule-based, or structured tasks without continuous human intervention. When applied strategically, automation enables financial institutions to streamline operations, reduce errors, and improve efficiency across departments such as lending, payments, compliance, and customer service.
Modern automation in banking and insurance goes beyond simple task execution - it includes intelligent process orchestration, integration with AI systems, and adaptive workflows that respond dynamically to changing conditions. This empowers institutions to accelerate decision-making, enhance customer experiences, ensure regulatory compliance, and scale operations while freeing human talent to focus on higher-value strategic work.
Why Agentic Automation in Finance Matter in Financial Services?
In today’s highly competitive and tightly regulated European financial landscape, Agentic AI and Automation are no longer optional-they are strategic imperatives. Together, they enable banks, insurers, and financial institutions to enhance operational agility, deliver hyper-personalized customer experiences, strengthen regulatory compliance, and future-proof their operating models.
- Transforming Operations and Efficiency
- Across Europe, banks, credit institutions, and insurers are leveraging agentic AI and automation to orchestrate complex workflows and autonomously execute high-volume tasks such as payments processing, lending and credit assessments, claims management, fraud detection, AML operations, and data reconciliation. By automating end-to-end processes, institutions reduce operational costs, accelerate turnaround times, and improve accuracy-while enabling teams to focus on strategic, value-adding initiatives.
- Enhancing Customer Experience
- Agentic AI powers intelligent virtual assistants, autonomous financial advisors, and adaptive customer interactions that anticipate needs and deliver hyper-personalized financial solutions. When combined with automated workflows, institutions can offer seamless, real-time, omnichannel services-improving customer engagement and satisfaction while ensuring compliance with GDPR, data privacy standards, and consumer protection regulations across Europe.
- Strengthening Compliance & Risk Management
- Automation and agentic systems support European financial institutions in monitoring transactions in real time, managing AML and KYC obligations, generating regulatory reports, and maintaining audit-ready documentation. Machine learning models proactively identify emerging risks and suspicious activities, while agentic AI enables predictive compliance, assists with regulatory documentation, and supports strategic risk decision-making-ensuring resilience and alignment with evolving EU and regional regulatory frameworks.
- Enhancing Customer Experience
- Agentic AI enables intelligent assistants, autonomous advisory services, and context-aware customer journeys that adapt dynamically to customer behavior and preferences. Integrated with automation, institutions can deliver consistent, personalized experiences across digital and physical channels-while maintaining strong governance, transparency, and strict adherence to European data and consumer regulations.
- Driving Strategic Impact
- By integrating agentic AI with enterprise-wide automation, European financial institutions can scale intelligence across operations, enhance decision quality, and unlock new opportunities for innovation and growth. This approach enables organizations to modernize at scale-while maintaining trust, governance, explainability, and regulatory confidence within the European financial ecosystem.
Sessions at the Stockholm Summit
- Session 1: Agentic AI in the Wild: Where Banks Are Already Letting AI Take Decisions
- A grounded look at how agentic AI is moving into real decision-making across financial services in the Nordics and Europe. Moving beyond pilots, this session explores where banks are already allowing AI to act within defined boundaries across operations, servicing, and risk. Speakers will examine what is delivering measurable value, what is breaking under pressure, and how institutions are managing control as autonomy increases.
- Session 2: From Workflows to Decisions: Where Agentic AI Is Reshaping Financial Operations
- Operational transformation in banking is evolving beyond traditional automation toward autonomous decision-making at scale. This session explores how European financial institutions are introducing agentic AI across areas such as operations, risk, compliance, and customer servicing. Speakers will examine how organizations balance speed, efficiency, and resilience while ensuring appropriate human oversight as AI systems gain the ability to independently decide an act.
- Session 3: Agentic Payments & Commerce: The First Real Frontier of Autonomous Finance
- Payments and commerce are emerging as the most advanced application of agentic AI, where systems are beginning to initiate and orchestrate financial transactions. This session explores how AI is enabling autonomous payments, smart routing, and real-time financial execution across ecosystems. Speakers will address trust, fraud exposure, liability, and cross-border complexity as control shifts closer to machine driven financial decisions.
- Session 4: Fraud, Risk & Trust: Defending Financial Systems in an AI vs AI World
- As AI systems begin to influence and initiate financial decisions, the speed and scale of risk is increasing. This session examines how banks are evolving fraud detection, identity, and risk frameworks to operate in real time, where AI is both the defender and the threat. Discussions will focus on trust, accountability, and how institutions are securing financial systems without slowing down AI-driven decisioning.
- Session 5: The AI Control Layer: Data, Governance, Observability and Infrastructure at Scale
- Agentic AI depends on high-quality, well-governed data and robust systems for control in live environments. This session explores how banks are building the data architecture, observability, and infrastructure required to support agentic systems at scale. With regulatory frameworks evolving, discussions will focus on transparency, auditability, and maintaining control over AI-driven decisions in production systems.
Conclusion
As the European financial sector accelerates toward an Agentic Automation powered future, intelligent, autonomous systems are becoming key enablers of sustainable innovation, operational resilience, and competitive advantage. Across Stockholm’s thriving financial and technology ecosystem, this shift is unlocking new value across operations, customer experience, compliance, and strategic growth.
Join us in Stockholm to connect with senior financial leaders, explore practical use cases, and discover how agentic automation is shaping the next chapter of intelligent, decision-driven finance.'
