Brief Agenda

September 10, 2026

09:00 am

09:00

09:25

Register, grab a coffee, and catch up with familiar faces while meeting new ones.

09:25

09:30

Conference Chair’s Welcome Remarks

Steve Mott

BetterBuyDesign

09:30

10:30

Beyond Acceptance: Optimizing Every Dollar That Moves Through Retail

Where are retailers losing the most value in the payment journey?
How can payment orchestration improve cost, performance & resilience?
Are multiple PSPs creating flexibility—or unnecessary complexity?
How do retailers gain real-time visibility across every payment?
Can AI optimize authorization, routing & payment operations?
How do retailers reduce reconciliation and settlement friction?
What payment experiences drive both conversion and loyalty?
How should retailers prepare for Pay by Bank, wallets & new payment methods?

Tom Hutchison

Wally's Wine & Spirits

John Ventura

Skeps

John Kite

Adyen

Jim Okamura

McMillanDoolittle (Moderator)

10:00 am

10:30

11:30

The Checkout Moment — Building Unified, Omnichannel Experiences That Convert

Where are retailers still losing customers at the moment of payment?
How do retailers deliver a seamless checkout across every channel?
Can payment orchestration become the engine of modern checkout?
How is AI optimizing payment performance and conversion?
Can identity reduce friction without compromising security?
How should retailers balance payment choice with checkout simplicity?
Which innovations are delivering measurable improvements in checkout performance?
What will define the future of intelligent checkout?

Courtney Bloomer

Lowe's

Kendall Green

The Vitamin Shoppe

Meghan Walls

IXOPAY

Steve Mott

Chairperson (Moderator)

11:00 am

11:30

12:00

One-to-One Meetings & Networking Coffee Break (30 Mins)

12:00

13:00

Agentic Commerce, Real-Time Intelligence at the Point of Payment

What will define the era of agentic commerce?
How are AI agents reshaping payment decision-making?
Can AI outperform traditional payment optimization models?
How do retailers unlock real-time intelligence across the payment journey?
Can AI simultaneously improve conversion, fraud prevention & profitability?
What infrastructure is needed to support intelligent commerce at scale?
How much autonomy should retailers give AI?
Which use cases are proving ROI today?
How should organizations prepare for AI-native commerce?
What will the next generation of retail payments look like?

Sara Hibbard

Amazon

Aniruddh Vijaivargiya

Walmart

Jayant Kumawat

PepsiCo

Alex Godoy

Airwallex

Patricia Partelow

EY (Moderator)

13:00

14:00

Networking Lunch/ Pre-Arranged Meetings (60 mins)

14:00

14:45

The Future of Intelligent Commerce: AI, Personalization & Payments

How is AI redefining customer experiences at the point of payment?
Can payment data become the next frontier of personalization?
How do retailers deliver contextual payment experiences in real time?
When does payment choice increase conversion—and when does it create friction?
How can AI optimize payment performance, loyalty & customer lifetime value?
What role will agentic AI play in the future of commerce?
How do retailers personalize responsibly while maintaining customer trust?
What will define the next generation of intelligent commerce?

Carly Lee

Circle K

Sneha Chitte

Wayfair

Anirban Banerjee

CFBIndiana

David Jackson

Marketcy (Moderator)

14:45

14:55

Audience Q&As (10 Mins)

14:55

15:40

Trust at Checkout: Balancing Fraud, Security & Customer Experience

How is AI reshaping fraud across the commerce ecosystem?
Where are retailers losing more revenue—fraud, false declines or customer friction?
How can intelligent risk decisioning improve both security and conversion?
What role will identity, passkeys and behavioral intelligence play in reducing fraud?
How do retailers strengthen trust without compromising the customer experience?
Which technologies are delivering measurable improvements in fraud prevention?
How should retailers prepare for the next generation of AI-driven threats?
What will define trusted digital commerce in the future?

Scott Benson

Mudbay

Ksenia Shnyra

Tonic

Vaneet Grewal

ZIP

Mark Michelon

Accertify

Coty Lee

EY (Moderator)

15:00

15:40

15:45

Conference Chair closing remarks

Steve Mott

BetterBuyDesign

15:45

Cheers with Peers – Close the Day with Evening Drinks

Thank you for being part of the summit! See you next year!

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September 10, 2026

09:00 am

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