Sergey Lukashkin

Sergey Lukashkin

Managed project for improving labor productivity and reducing cost in 240 branches in cooperation with McKinsey&Company
– Implemented new POS positions: meter-greeter and client manager
– Implemented virtual queuing in regional branches
– Development of brach-rate sales system
– Development of bank quality management system, fully implemented by main board
– Analysis of bank products. Analysis and modelling of business processes
– Creation and implementation of customer service appraisal system for 450 branches
– Creation and reconciliation of bank’s corporate regulatory documents and orders
– Budget-holder. Cost planning and control. Actual vs. plan comparisons

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