Michel Drupsteen

Michel Drupsteen works at ING since 2002. He started his working career in 1995 at the Dutch network operator KPN Telecom. Michel has more than 20 years of experience in the payment and financial services domain with a focus on strategic-, business development-, inter-banking-, regulatory- and partnership- and/or innovation- initiatives in a leading role.

Since this year (2024) Michel made the move from payments to GenAI and is currently a GenAI transformation lead at the ING Analytics team and supporting the rollout of a GenAI product in multiple ING markets.

From 2016 to 2023 Michel was globally leading ING’s global initiatives in the mobile & digital payments domain supporting ING’s retail markets in their launch of new payment propositions and supporting ING’s digital transformation strategy.

Before 2016 Michel worked in different roles in the Payments department of the ING retail bank in the Netherlands and lead the market introduction of mobile & contactless payments on the Dutch market in cooperation with the other Dutch banks.

Michel obtained his Master degree Business Informatics at the Amsterdam University and his MBA at the Rotterdam School of Management.