Donna Turner

Donna Turner is an industry thought leader in payments, product management, fraud risk management and operations. Having spent more than 30 years in financial services with PNC & Bank of America, she then went on to serve as Chief Operations Officer for Early Warning Systems, the industry consortium behind the Zelle payments network. It is this deep and broad set of experiences that she brings to the table in the founding of Risk Insight Solutions, an advisory firm aimed at assisting companies in developing sustainable growth, addressing risk, and delivering exceptional experiences.
While in banking, her experiences spanned large scale, global operations; product and P&L management; risk management; process engineering and enterprise fraud risk management. This compilation of experiences brought to life a passion for optimization, where the delicate balance of customer experience, operational expense and risk tolerance must be perpetually challenged and adjusted as customer expectations, capabilities, platforms, risk, and expense appetites all shift and evolve.
At Early Warning, having joined prior to the launch of the Zelle network, the joy was in bringing the network to life, which meant cross organization orchestration in concert with the design, execution and often reimagining of function and processes to be agile, scalable and provide exceptional service all within an established risk tolerance of reputation, financial and operational risk.
Donna was recognized as one of the ‘Most Influential Women in Payments’ and holds two patents in the fraud risk management arena. She has served as Chair of the Board for the Ada Jenkins Center, is currently on the board of directors for The Knoble, and as an investor/advisor for Primal Brewery. Her educational background spans undergrad at the University of Florida, with certifications in Operational Management from the University of Michigan and Risk Management from Harvard University.
Donna’ passion now lies in sharing her experience and insight to enable the success of others.