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25 years of experience in Digital Acquisitions, Digital Strategy & CX, Digital transformation and eCommerce. Results-driven, digital transformation and customer experience leader with proven ability to leverage customer insights and technology to drive growth and revenue. Currently, I head Digital Acquisitions and CX at Citizens. In my previous role, I launched the Direct to Consumer (D2C) business for Samsung Electronics America. Prior to joining Samsung, I...

Ruchi is a Product Executive, Digital Transformation Leader, and Innovation Catalyst with more than a decade of experience across Banking & Financial Services, Global E-commerce, and Management Consulting. At People's United Bank, Ruchi currently heads Enterprise Digitization leading Strategy, Partnerships, Process Optimization, Product Management, and overall execution. Previously as Director of Digital Products at the bank, she has successfully led Commercial Digital Identity Tokens, Bank’s...

Alex Yang is responsible for CashPro Connectivity and data transmission security, the CashPro API client community, and GTS’ open banking strategy. He and his fellow product managers focus on how they can best deliver commercial banking data and services to clients and their technical service providers in real-time. He serves on the board of the Afinis organization, and enjoys collaborating with industry peers on the...

Venediktos Iroidis is a Manager at Be Shaping the Future | UK, a London management consultancy for financial services organisations. He has several years experience in the financial services consultancy as prior to joining Be Shaping the Future in 2017, he was a Business and Integration Consultant at Accenture and Business Design Analyst within Barclaycard Regulatory and Compliance team. Venediktos developed a benchmarking report on Identity...

As a Partner in PwC’s Cyber, Privacy & Forensics practice and PwC’s Financial Crimes Unit, Frank assists clients with the assessment and remediation of operational, compliance, and technology-related risks, and in the development of an effective compliance and internal control environment. He specializes in advising financial institution clients on matters related to financial crimes, specifically with respect to fraud, anti-money laundering, sanctions, bribery and corruption,...

James Lee is a senior technology executive and management consulting leader specializing in advising global financial services organizations on “cloud first, data-driven” digital transformation (from strategy to execution) with data and analytics, AI and intelligent automation. He has over 20 years of strategy consulting and technology operation experience in North America, Asia and Europe that spanned across various industries including insurance, banking, asset and wealth...