DXB EUROPE Brief AGENDA

Digital Transformation in BFSI conference Expo

08:00

08:30

09:00

09:00

09:00

09:00 – 9:05

09:10

09:10 – 10:10

  • What is the current landscape of Digital Transformation in Banking?
  • How has the adoption of AI impacted traditional risk management practices?
  • Strategies for migrating legacy applications to modern platforms.
  • Leveraging cloud-native technologies for mainframe modernization.
  • Cloud Acceleration: Maximizing Business Agility and Innovation.
  • Identifying essential skills for the digital age: cloud, AI, data analytics, etc.
  • Creating a culture of continuous learning and professional development.
  • How can Web3 enhance transparency, security, and user control in financial services?
  • How can digital transformation drive the adoption of sustainable finance practices & (ESG) integration in Europe?
  • Diversity Dividend: A Strategic Asset or a Financial Burden?
  • How can we measure the impact of DE&I initiatives on digital transformation?
  • What strategies can banks adopt to attract and retain diverse talent?
  • AI-Driven Digital Identity Verification in Banking: Challenges and Innovations
  • What are the latest innovations in AI-driven KYC processes?
  • What role do Zero-Knowledge Proofs play in the future of secure digital identity
  • What are the potential benefits of PSD3 for the European economy?
  • How can regulators ensure a smooth transition to the new framework?
  • Leverage how can banks and fintechs leverage new technologies to comply with PSD3 requirements?
  • Discuss how will PSD3 facilitate data sharing between financial institutions and third-party providers?

10:00

10:10

10:10 – 10:35

  • How can banks leverage DX to enhance their customer-centricity and deliver personalized banking experiences?
  • What strategies can banks employ to enhance customer engagement in the digital era?
  • How can banks effectively leverage data analytics and AI to gain deeper insights into customer behavior.
  • Behavioral Analytics for creating increased customer engagement and mitigating fraud

10:35

11:00

10:35 – 11:00

  • Driving a major digital (process) transformation in a complex environment
  • Scaling Hyperautomation through a hybrid governance model
  • BPM Ecosystems and Process orchestration

11:00

11:00

11:25

11:00 – 11:25

Join Mr. Stefan for a compelling keynote on the transformative impact of RegTech in banking. Discover how digital tools are enhancing AML and fraud detection through real-world case studies of successful implementations. Learn how your institution can leverage these innovations to meet regulatory requirements and combat financial crimes with greater efficiency and effectiveness.

11:55

12:15

11:55 – 12:15

Join Martin Hargeaves, Quant’s Chief Product Officer, as he shares how lessons learnt from our work on the digital pound and the Regulated Liability Network (UK) have informed our vision for the future of money. By connecting existing banking systems with new networks and integrating logic into digital payments, many opportunities and use cases present themselves.

  • Martin Hargreaves

    (Quant)

12:00

12:15

12:40

12:15 – 12:40

Dive into the future of finance with the Central Bank of Netherlands! Join our fireside chat exploring digital transformation, GenAI, and innovation’s role in shaping the financial landscape.

12:40

13:00

12:40 – 13:00

  • LLM-Powered Automation: Leveraging Large Language Models to automate data extraction and processing in claims management, enhancing efficiency and accuracy throughout the insurance lifecycle.
  • Streamlined Claims Processing: Implement LLMs to facilitate quick triage and prioritization of claims, allowing for faster resolutions and reducing the operational burden.
  • Early detection of high-cost claims and fraud identification are enhanced through LLM-powered analysis of claims data.
  • Seamless Self-Service Solutions: Integration into self-service platforms and mobile apps, enabling customers to easily access information, submit claims, and track their status without needing direct assistance.

14:00

14:00

14:00 – 14:45

  • Seamless Transactions: The Role of Technology in Payments Transformation
  • How is AI changing payment systems and improving AML efforts?
  • What trends are emerging in AI-based payment processing and AML strategies?
  • How is AI personalized customer experiences and engagement in European banking and insurance?
  • Collaboration vs. Competition: The Importance of Information Sharing in AML Efforts
  • Growing trend of digital wallets and contactless payments, driven by consumer preferences for speed and convenience.
  • Google Wallet – fast, secure access to everyday essentials, including payments, transit passes, loyalty cards, and more.
  • Google Pay as a simple, helpful, and secure platform that facilitates payments across Google’s ecosystem
  • What are the biggest challenges in implementing GenAI in the payments industry?
  • What lessons learned from mobile payments are being applied to GenAI-driven transformation?
  • Best practices for designing AI products tailored for banking.
  • What are the biggest challenges in implementing GenAI in the payments industry?
  • Explore how banks can prepare for a future where AI is deeply embedded in financial services.
  • Discuss best practices for designing AI products tailored for banking.
  • How AI can enhance operational workflows and decision-making processes.
  • What lessons learned from mobile payments are being applied to GenAI-driven transformation?
  • Discuss the future of work in the payments industry with the rise of AI and automation.

14:45

14:45 – 15:05

  • Digital Transformation and Digitalization: The transition from traditional to digital methods in supervisory practices.
  • Leveraging AI and Data Insights: Utilizing granular and real-time data, AI, and ML to generate valuable insights.
  • Regulation and SupTech: The evolution of supervisory techniques from rule-based and risk-based supervision to the more advanced IBS

15:00

15:05

15:05 – 15:25

In this keynote session Michel Drupsteen will share insights into the ING journey of launching a new GenAI product..
This productization journey will be illustrated by means of the challenging navigation between the customer experience, applying new LLM technologies, mitigating risks, ensuring a compliant product and delivering business value.

15:50

15:50 – 16:10

  •  AI act – What is it a about & Implementation
  •  AI & Compliance (Privacy, Ethics, Treating Clients Fairly, …)

16:00

16:10

16:10 – 16:30

Join Burak to explore how a leading bank modernized its user interface with React, delivering a superior customer experience. Discover how a new test automation framework streamlined development and the lessons learned

16:30

16:30 – 16:50

Discover how Nest Bank transformed customer engagement by introducing the first GPT-based chatbot in banking, leading it to second place globally in AI-driven customer care. Gain about their use case, implementation process, and AI successes.

16:50

16:50 – 17:10

  • Why choose to integrate banking functionalities with Idram Wallet?
  • What transformations has this collaboration brought to banking services?
  • How have customers benefited from this integrated approach?
  • Leveraging the standout achievements resulting from this collaboration?
  • What insights your bank has gained for future digital endeavors through this partnership?

17:00

17:10

17:10

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